Mamagama Maternity T-Shirts Terms and Conditions
Account / Password security
When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You may change your password at any time by updating your Account Profile page. In addition, you agree to immediately notify Mamagama.com.hk of any unauthorized use of your password or account or any other breach of security. Mamagama.com.hk cannot and will not be liable for any loss or damage arising from your failure to protect your password or account.
Placing an order
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email and shipping address) and financial information (such as credit card number, expiration date and the 3 digit security code). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
When we have received your order, we will send a confirmation email with information about your order. Check your order confirmation and make sure that everything is correct, if you have any questions about your order, please contact us immediately. Please save the order confirmation, as this contains information about your order and constitute your receipt.
When the package is sent from Mamagama, you will receive a confirmation of this via email. A receipt is also sent with the goods.
All prices are listed in USD. There are no extra charges except shipping fee.
If order accepted, you will be informed about the time and means of delivery.
If you regret a purchase right after you have placed your order, please contact us, as we might have time to stop the delivery. If your order has already been shipped, the same rules apply as described later in this page (see below).
My pack was not picked up in time and was sent back to your wear house. Do I get a full refund?
If you did not pick up your pack in time and the post office sent it back to our wear house, you will receive a full refund of your merchandise, but you will not get a refund of the shipping costs.
What if I put the incorrect shipping address?
If you put the wrong shipping address you need to email us within 30 minutes of purchase following the instructions on your order confirmation. We cannot 100% guarantee the changes to go through.
We are unable to give shipping refunds on orders where incorrect addresses have been given.
Right to exchange goods
You have the right to exchange goods in 14 days after you received the goods. That means that you can switch to a different color / size or simply return the goods if you are not satisfied with what you ordered. The only condition is that the product has not been used. Of course, you will get your money back for the goods, as soon as we have received the return and found that the product is in its original condition.
The money will be deposited to your account. Note that it may take up to two weeks before the money is back to your account because of handling and mailing. The shipping fee will still be charged to the client. If you change to another color or size, the new freight charges will be charged.
Return costs regarding exchange of goods or return of goods, you as a customer will pay for. The customer is also responsible for making sure that the returns will arrive in original condition to us, therefore it is important that you package the product so that it is protected well.
For any complaints, please contact us within 10 days at firstname.lastname@example.org. We assure you that we will do our best to solve your complaints in the shortest time possible.
We cannot guarantee that the colors of our products are reproduced exactly as in reality. How colors are reproduced depends on the settings in your computer.
The designs, texts, graphics, structure and all information on www.mamagama.com.hk site are the exclusive property of Mamagama Limited. All works are registered with the U.S. Copyright Office.
Any use of any materials and information displayed on this website is forbidden without the written permission from Mamagama Limited.